Set sail to a new culture
Mission Statement
Providing cultural competence for success
“A high percentage of multimillion dollar projects fail due to cultural conflicts”
Harvard Business Review
Become ‘cultural competent’ for success!
Social competency is one of the key skills in order to succeed and influence positively any social interaction whether in business or private life. Socially competent people have the rare gift of being able to manage two opposite competences of ‘conflict resolution’ and ‘cooperation willingness’ without damaging a relationship. But how?!
Cultural competence is the expertise and knowledge you need to bridge these different capabilities that will lead you to a positive outcome!
We strongly believe that identifying and preempting cultural conflicts between one’s own culture and the host culture is the first step towards a successful relationship, whether in business or in private life. Regardless of the country or culture you are in, any social exchange has two parties: the sender (generally the initiator of the exchange) and the recipient (who obtains and interprets the message). It is because of this ‘interpretation’ that potential conflict or misunderstandings may occur.
By applying a proprietary methodology called ‘cultural conflict indicators’, Dr Mandri-Bossart is able to guide you throughout this critical interpretation process and provide you with the cultural competencies to succeed both in business and in private settings.
Naturally, this does not involve giving up your own cultural roots and traits but rather it is about finding the right balance of maintaining your own culture and embracing a new one.
Dr. Yvonne
Mandri-Bossart
Dr. Mandri-Bossart’s strategies and tools developed over decades have proven successful in the work force and private settings.
Dr. Yvonne Mandri-Bossart is a Swiss national living in Zug, Switzerland since 2018 after having spent over 25 years overseas. She combines extensive local knowledge with a deep global understanding of a range of cultures resulting from having worked and lived in eight countries across three continents (Latin and North America, Caribbean, Europe and Asia).
She received her PhD in the Netherlands focusing on identifying potential cultural conflicts indicators in cross-cultural business transactions. These indicators form the foundation for her assessment framework to identify and pre-empt potential cultural conflicts between one’s own culture and the host culture, thus building the first step to successful relationships, whether in business or in a private setting.
Dr. Mandri-Bossart also holds a Masters Degree in Business Administration from the UK, and a degree in Commerce from the Marketing and Business School Zürich (MBSZ) in Switzerland. A mother of a teenage boy and girl, she has experienced relocating her family and pets globally several times whilst balancing the challenges of work and career development.
Services
We provide cross-cultural competence courses and coaching through our proprietary assessment framework. This will help you identify, pre-empt and manage potential cultural conflicts. We provide practical and realistic advice equipping our clients with tools, techniques and special tactics to enable successful relationships, whether in business or in a private setting.
Services are offered to
Businesses
Universities
Higher Education Institutions
Groups
Individuals / cross-cultural integration in everyday life
Tailored individual programmes
In the areas of
Intercultural competence and basic skills
Intercultural communication
Behavior in an intercultural context
Leadership and personnel psychology
Strategic and executive management
Human resources development
Behaviour of clients and consumers in marketing management
Integration in a new cross-cultural environment
Comprehensive coaching on social and cultural issues
Dissecting case studies identifying best possible outcome scenarios
Services are offered in German, English and Spanish
Cross-cultural competence courses for Business
Target audience
This bespoke course is for individuals that work or intend to work in a cross-cultural setting, want to learn these topics for the first time or want in depth knowledge and techniques focused on applying them in practice.
Participants acquire a comprehensive understanding of intercultural behaviour and how it can be modified, applied and influenced in work situations using the most up to date concepts and practical tools to analyze and achieve successful outcomes in any given business interaction.
Modules
This course includes modules in cross-cultural competence skills and topics related to
Intercultural competence and basic skills
Intercultural Communication
Behaviour in an Intercultural Context
Leadership and personnel psychology
Strategic and Executive Management
Human resources development
Behaviour of clients and consumers in marketing management
Dissecting case studies identifying best possible outcome scenarios
Courses are offered in German, English and Spanish
Cross-cultural competence courses for Universities and Higher Educational Institutions
Target audience
This course is tailored for people that study in the field of social sciences, intend to work and or study in a cross-cultural setting, want to learn these topics for the first time or deepen them applying them in everyday situations.
Participants acquire a comprehensive understanding of intercultural behaviour and how it can be influenced using suitable research methods and practical tools to analyze and achieve successful outcomes in any given relation whether in a business or personal setting.
Modules
This course includes modules in cross-cultural competence skills and topics related to
Intercultural competence and basic skills
Intercultural communication
Behaviour in an intercultural context
Strategic and Executive Management
Leadership and personnel psychology
Human resources development
Behaviour of clients and consumers in marketing management
Dissecting case studies identifying best possible outcome scenarios
Courses are offered in German, English and Spanish
Coaching groups in cross-cultural competence
Target audience
This course is tailored for people that are studying, work or intend to work in a cross-cultural setting, want to learn these topics for the first time or deepen them applying them in practice.
Participants acquire a comprehensive understanding of intercultural behaviour and how it can be applied and influenced in personal and work situations, using suitable current concepts and practical tools to analyze and achieve successful outcomes in any given relation.
Modules
This course includes modules in cross-cultural competence skills and topics related to
Intercultural competence and basic skills
Intercultural Communication
Behaviour in an Intercultural Context
Leadership and personnel psychology
Strategic and Executive Management
Human resources development
Integration in a new cross-cultural environment
Case Studies
Courses are offered in German, English and Spanish
Coaching individuals / cross-cultural integration for everyday life
Target audience
This course is tailored for people (individuals, families, professionals etc.) that want to integrate and adapt into a new cultural environment in a fast and efficient way.
Participants acquire a comprehensive understanding of intercultural behavior, concepts and practical tools for a fast integration in everyday life.
This programme includes learning through individual coaching in cross-cultural competence skills and course modules.
Individual coaching in topics related to
Integration in everyday life (e.g. on topics such as health, housing, education, family and work)
Integration assessment of current situation and needs
Cultural and Social Assessment
Ensuring sustainability
Facilitating integration through a tailored individual program*
(*see separate service module)
Course modules on
Intercultural competence and basic skills
Intercultural Communication
Behaviour in an Intercultural Context
Courses are offered in German, English and Spanish
Tailored individual programs
Target audience
This course is tailored for people (individuals, families, professionals etc.) that want to integrate and adapt into a new cultural environment in a fast and efficient way.
Participants acquire a comprehensive understanding of intercultural behavior, concepts and practical tools for a fast integration in everyday life.
This programme includes learning through individual coaching in cross-cultural competence skills and an individual tailored program to facilitate integration and ensure sustainability.
Individual coaching in topics related to
Behavior in an Intercultural Context
Intercultural Communication
Intercultural competence – identifying and pre-empting potential cultural conflicts
Individual tailored programme focused on
Integration assessment of current situation and needs
Cultural and Social Assessment
Integration in everyday life (e.g. on topics such as health, housing, education, family and work)
Bespoke individual programme
Ensuring sustainability
Courses are offered in German, English and Spanish
Cultural competence for success
Come and visit us!
Clients
Clients include businesses, universities, higher educational institutions, groups and individuals (e.g. professionals, families, students and people in different stages of life and from different backgrounds)
“Having worked many years as a manager for multinational blue chip companies and in different countries, I found Dr. Mandri-Bossart’s course on cross-cultural competence full of relevant examples, practical tools and techniques that anyone in international business will recognize as essential to succeed. I wish I had known about it at the beginning of my international career and we will be using her services in order to continue to provide best experiences to our clients. ”
“We requested Dr. Mandri-Bossart’s to develop a tailor made cultural competencies course specifically for our postgraduate students as well as for the business community in Groningen. This was a great success; participants thoroughly enjoyed the course and the discussions were lively and full of practical insights. ”
“Dr Mandri-Bossart helped us identify that the problems we were having were related to a lack of cultural understanding and integration. Her suggested implementation plan was instrumental in helping develop a harmonious and productive working environment.”
“As a single young professional first time out of my country, her practical tools helped me integrate quicker into my new job and life in Switzerland. What I valued the most was her continued support throughout the process, being able to on a weekly basis come back and discuss the challenges I was facing.”
Schedule a consultation or appointment
Dr. Yvonne Mandri-Bossart
yvonne@swiss-cross-culture.com
+41 (0)79 338 54 79